Refund policy

The short version

• Payment not approved? If we can't verify your payment, you get the full amount back.
• Paid twice, or paid the wrong amount? We refund the extra.
• Changed your mind before using the plan? Ask within 7 days of approval and, as long as the plan hasn't been applied to any invitation, we refund it in full.
• Already applied the plan to an invitation? Then it's non-refundable (see below).

Why used plans can't be refunded

Applying a plan to an invitation immediately delivers what you paid for: it keeps the invitation online for the plan's full period, removes our branding, unlocks premium designs, lifts the RSVP limit and allows the guest list to be downloaded. Once an invitation has been made premium it can be shared, viewed and replied to straight away, and the service can't be “returned”. For that reason, any plan, or any slot of a bundle, that has been applied to an invitation is non-refundable, including after the event has taken place.

For bundles, unused slots are treated as unused only if no slot of that bundle has been applied. Once any slot is used, the bundle is non-refundable.

If something goes wrong on our side

If GrabInvite is unavailable or a fault on our side stops your invitation working properly, tell us. We'll fix it and, depending on the impact, extend your plan or offer a partial refund. Problems caused by the content you entered, your device, your internet connection or a third-party app (for example, WhatsApp not showing a preview) aren't faults on our side.

How to ask for a refund

Email hello@grabinvite.com from the address on your account with the plan name, the transaction ID and the reason. We reply within 3 working days. Approved refunds are sent back by the same method you used to pay (for example JazzCash or Easypaisa), usually within 7 working days. We may ask for details to confirm the payment is yours.

Refunds we have to make because of misuse of the service, chargebacks or fraud are handled as described in our terms of service.